Refund Policy

Failed turns

A turn is only taken from your balance when the story text is actually saved. If a turn fails or the connection drops before it finishes, nothing is taken.

Refund requests

Email support@fatedtale.com from the email address on your account, with the date of the purchase. We reply within 5 business days.

• Turn Pack: we refund a pack within 14 days of purchase if you haven't used any of its turns.
• Storyteller plan: we refund your first payment within 14 days if you've used fewer than 100 of the plan's turns. Renewal payments are refunded if you contact us within 48 hours of the renewal and haven't used the new period's turns.
• Outside these cases, we look at every request individually.

Approved refunds

We refund the full amount to your original payment method. The unused turns from that purchase are removed from your balance. Your bank can take 5–10 business days to show the refund.

Cancelling a plan

You can cancel the Storyteller plan at any time from your account settings. Cancelling stops future renewals. Your current period and its remaining turns stay available until the period ends.

Payment disputes

If you open a chargeback or payment dispute, the turns from that purchase are on hold while the dispute is open. If the dispute is decided in your favor, the unused turns from that purchase are removed. Otherwise, they become available again.